Privacy policy | Ecentrum Logistyczne

This document regulates the Privacy Policy and cookies for the website available at ecentrumlogistyczne.pl, owned by Ecentrum Logistyczne, ul. Złota 75A/7, 00-819 Warsaw.

§1 PERSONAL DATA CONTROLLER

1.1 The controller of your personal data is Ecentrum Logistyczne, ul. Złota 75A/7, 00-819 Warsaw, NIP 869 201 43 17, hereinafter referred to as the Controller.

1.2 Contact details of the Controller: correspondence address: ul. Złota 75A/7, 00-819 Warsaw, email address: biuro@ecentrumlogistyczne.pl, telephone: 575 464 146.

1.3 Pursuant to Article 37 of the GDPR, the Controller has not appointed a Data Protection Officer and independently performs the obligations related to personal data protection.

§2 DEFINITIONS

Controller means the personal data controller, namely the entity that determines the purposes and means of processing personal data.

Personal data means information about natural persons, concerning an identified or identifiable person directly or indirectly. Personal data includes in particular identifiers and factors describing physical, physiological, mental, economic, cultural or social identity.

GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC.

Privacy and cookies policy means this document, hereinafter referred to as the Policy.

Website means the website operated by the Controller at https://ecentrumlogistyczne.pl.

Website User means any natural person visiting the Website or using at least one service or function made available by the Controller.

Cookies means small text information placed or read by a website in the internet browser used by the User.

§3 GENERAL PROVISIONS

3.1 The Controller collects data of Users of the Website available at https://ecentrumlogistyczne.pl.

3.2 The type of data collected by the Controller depends on the service offered by the Controller that the User uses, the form completed by the User and the method of contact chosen by the User.

3.3 The Website is informative and contact-oriented. It may allow the User to contact Ecentrum Logistyczne, submit an inquiry, use forms, read information about services, pricing, logistics support and fulfillment for e-commerce.

3.4 Providing personal data is voluntary, but it may be necessary to use selected functions of the Website, in particular to send a contact form, receive an answer to an inquiry, prepare an offer or carry out communication related to services.

3.5 The Controller applies technical and organizational measures appropriate to the risks related to the processing of personal data, including measures preventing unauthorized access, loss, modification or disclosure of data.

3.6 The Website may contain links to external websites. The Controller is not responsible for privacy practices applied by external website operators. After leaving the Website, the User should read the privacy policy of the external website.

§4 PURPOSE, LEGAL BASIS AND RETENTION PERIOD OF PERSONAL DATA PROCESSING

4.1 Personal data may be processed in order to answer inquiries sent through the Website, by email, by telephone or through another communication channel indicated on the Website.

4.2 The legal basis for processing data for contact purposes is the legitimate interest of the Controller consisting in responding to messages, conducting business correspondence and handling inquiries concerning fulfillment, warehousing, packing, shipping and related services.

4.3 If the User requests an offer or takes steps before entering into an agreement, personal data may be processed in order to prepare and present an offer, negotiate terms and perform activities at the request of the data subject before concluding an agreement.

4.4 If an agreement is concluded, personal data may be processed for the purpose of performing the agreement, providing services, settlements, issuing accounting documents, handling complaints, pursuing claims and fulfilling legal obligations imposed on the Controller.

4.5 Personal data may also be processed for analytical, statistical and marketing purposes, provided that such processing is based on a proper legal basis, including the legitimate interest of the Controller or the consent of the User where consent is required.

4.6 Data processed on the basis of consent is processed until consent is withdrawn, unless another legal basis for further processing exists. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4.7 Data processed for correspondence and inquiry handling is stored for the period necessary to handle the inquiry and then for the period required to secure possible claims or demonstrate the course of communication.

4.8 Data processed in connection with an agreement is stored for the period of performance of the agreement and then for the period resulting from tax, accounting, limitation and archiving regulations.

4.9 Data processed for marketing purposes is stored until the User objects to such processing or until it becomes no longer useful for the purpose for which it was collected.

4.10 The Controller may process technical data connected with the visit to the Website, including approximate time of visit, visited subpages, type of device, browser, operating system, source of traffic and general information about how the Website is used. Such information helps maintain the Website, detect errors, improve content and assess whether information about fulfillment services is useful for visitors.

4.11 If the User contacts the Controller on behalf of a company, the Controller may process business contact data such as name, surname, company name, position, email address, telephone number and the content of correspondence. Such data is processed to conduct business communication, prepare an offer, answer questions and organize cooperation.

4.12 If cooperation concerns logistics services, the Controller may process data necessary to identify the Customer, issue documents, handle orders, handle returns, communicate with carriers and perform operational tasks agreed with the Customer. The detailed scope of such data depends on the business model and the agreement between the parties.

4.13 The Controller does not use personal data in a way that would be incompatible with the purpose for which the data was collected. If a new purpose of processing appears, the Controller verifies whether there is a proper legal basis for such processing and whether additional information should be provided to the data subject.

§5 ENTRUSTING AND DISCLOSING PERSONAL DATA

5.1 The Controller may entrust personal data to entities supporting the operation of the Website, hosting providers, IT service providers, email providers, accounting providers, legal advisors, courier or logistics partners and other entities that support the Controller in conducting business.

5.2 Personal data may be made available only when there is a legal basis for such action, in particular when required by law, when necessary for the performance of an agreement or when necessary to protect the legitimate interests of the Controller.

5.3 Entities processing data on behalf of the Controller process data only on the basis of an agreement and only in accordance with the Controller's instructions.

5.4 The Controller requires processors to apply appropriate technical and organizational measures to ensure the protection of personal data.

5.5 Personal data may be disclosed to public authorities and entities authorized to obtain such data under applicable law, but only within the limits resulting from those provisions.

5.6 The Controller may use tools that support communication, website analytics, hosting, security, file storage, accounting, customer relationship management, marketing or operational handling of inquiries. The selection of such tools is based on business needs and the requirement to keep data secure.

5.7 If a processor uses sub-processors, this may take place only under conditions ensuring an appropriate level of protection. The Controller expects processors to maintain confidentiality, limit access to data and use data only for the purposes connected with the services provided to the Controller.

§6 RIGHTS OF THE WEBSITE USER

6.1 The User has the right to access personal data, obtain a copy of the data, rectify data, erase data, restrict processing, object to processing and transfer data in cases provided for by law.

6.2 If data is processed on the basis of consent, the User has the right to withdraw consent at any time. Withdrawal of consent does not affect processing performed before withdrawal.

6.3 The User has the right to lodge a complaint with the supervisory authority competent for personal data protection if the User considers that the processing of personal data violates applicable law.

6.4 Requests concerning the exercise of rights may be sent to the Controller's email address: biuro@ecentrumlogistyczne.pl.

6.5 The Controller may ask the User to provide additional information necessary to confirm identity if the request concerns personal data and there are doubts as to the identity of the applicant.

6.6 The Controller responds to requests concerning personal data within the time limits provided for by law. If the request is complex or if the Controller receives many requests, the response time may be extended in accordance with the GDPR, and the User will be informed about the extension where required.

6.7 The right to erase data is not absolute. In some cases, the Controller may continue to process selected data if it is necessary to comply with a legal obligation, establish, pursue or defend claims, maintain accounting documentation or perform other legally justified obligations.

§7 TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES

7.1 Personal data is generally processed within the European Economic Area.

7.2 If, in connection with the use of tools supporting the Website or business communication, personal data is transferred outside the European Economic Area, such transfer takes place only on the basis of legal mechanisms provided for by the GDPR.

7.3 Such mechanisms may include an adequacy decision of the European Commission, standard contractual clauses or other safeguards required by law.

§8 COOKIE POLICY

8.1 The Website uses cookies and similar technologies to ensure proper operation of the Website, improve its functionality, analyze traffic and support marketing activities.

8.2 Cookies may be necessary, analytical, functional or marketing cookies, depending on their purpose and the tools used on the Website.

8.3 Necessary cookies enable basic operation of the Website and may be used without the User's separate consent if they are required to provide an electronic service requested by the User.

8.4 Analytical cookies help understand how Users use the Website, which pages are visited and which content is most useful. This allows the Controller to improve the Website and better present fulfillment services.

8.5 Marketing cookies may be used to measure the effectiveness of promotional activities, create remarketing audiences or adjust advertising content to the User's interests, if the User has given the required consent.

8.6 The User may manage cookies through the browser settings. The browser may allow blocking cookies, deleting cookies or receiving notifications before cookies are saved.

8.7 Limiting cookies may affect some functions of the Website and may make certain elements unavailable or less convenient to use.

8.8 The Website may use analytical or marketing tools provided by external providers. Such providers may process information collected through cookies in accordance with their own privacy rules.

8.9 The User can usually change cookie settings at any time in the browser. Depending on the browser, the User may delete existing cookies, block third-party cookies, block all cookies or set the browser to ask for consent before saving cookies.

8.10 Some cookies may be stored for the duration of the browser session, while others may remain on the device for a longer period or until they are deleted by the User. The exact lifetime of cookies may depend on the tool that places them and the settings of the Website.

8.11 If the Website uses traffic measurement tools, the Controller may analyze aggregated information about visits, popular subpages, sources of traffic and the effectiveness of content. Such analysis helps improve information about warehousing, packing, shipping, returns and fulfillment services for e-commerce.

8.12 If the Website uses advertising or remarketing tools, such tools may help measure the effectiveness of campaigns and display advertisements to people who have previously visited the Website, provided that the applicable legal requirements are met.

§9 DATA SECURITY

9.1 The Controller protects personal data against unauthorized access, accidental loss, destruction, modification, disclosure and unlawful processing.

9.2 The Controller applies organizational and technical measures appropriate to the nature, scope, context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons.

9.3 Access to personal data is granted only to persons and entities that need such access to perform tasks related to the operation of the Website, communication, service provision or legal obligations.

9.4 The Controller regularly reviews the need to process data and removes or anonymizes data when it is no longer necessary for the purposes for which it was collected.

9.5 Security measures may include access control, password protection, limited permissions, backups, software updates, monitoring of technical incidents and organizational rules concerning the handling of correspondence and documents.

9.6 The User should also take care of security on their side, in particular by using secure devices, updated browsers and cautious handling of messages, attachments and links. The Controller never asks the User to provide unnecessary confidential information through unsecured channels.

§10 FINAL PROVISIONS

10.1 The Controller may update this Policy if required by changes in law, changes in the Website, changes in tools used by the Website or changes in the way services are provided.

10.2 The current version of the Policy is published on the Website.

10.3 In matters not regulated by this Policy, generally applicable provisions of Polish and European Union law apply.

Terms and Conditions

These Terms and Conditions define the rules for using the Website and the rules for providing electronic services through the Website by Ecentrum Logistyczne.

§2 Definitions

Seller or Service Provider means Ecentrum Logistyczne operating the Website and providing information and contact services through it.

Customer means a natural person, legal person or organizational unit contacting Ecentrum Logistyczne or using services presented on the Website.

Website means the website available at ecentrumlogistyczne.pl together with its subpages, contact forms and information materials.

Service means a service provided electronically or a logistics, warehousing, packing, shipping, fulfillment or related service presented by Ecentrum Logistyczne.

§3 Electronic services

3.1 Through the Website, the Service Provider may provide electronic services consisting in enabling Users to read information, use contact forms, send inquiries and receive business communication.

3.2 The use of the Website requires a device with internet access, a current web browser and an active email address if the User wants to send an inquiry or receive an answer.

3.3 The User is obliged to use the Website in a manner consistent with law, good practices and the purpose of the Website.

3.4 It is prohibited to provide unlawful content, interfere with the operation of the Website, attempt unauthorized access or use the Website in a way that disrupts its functioning.

3.5 The User should provide true and accurate information in contact forms and correspondence. Incorrect data may make it impossible to answer the inquiry, prepare an offer or organize cooperation.

3.6 The Service Provider may temporarily limit access to the Website due to maintenance, updates, technical work, security reasons or circumstances beyond its control. The Service Provider makes efforts to ensure that such interruptions are as short as possible.

§4 Conclusion of a sales or service agreement

4.1 Information presented on the Website does not constitute an offer within the meaning of the Civil Code unless expressly stated otherwise.

4.2 The Website presents the scope of services and allows the Customer to contact Ecentrum Logistyczne in order to receive an individual offer.

4.3 The terms of cooperation, including the scope of logistics services, storage rules, packing standards, shipping rules, fees and settlement rules, may be agreed individually with the Customer.

4.4 An agreement may be concluded in a form agreed by the parties, including documentary, electronic or written form, depending on the scope of cooperation.

4.5 Before cooperation starts, the Customer should provide information necessary to assess the scope of the service, including the type of goods, estimated number of orders, expected storage space, packing requirements, courier preferences, return handling needs and any non-standard operational requirements.

4.6 Ecentrum Logistyczne may ask additional questions before presenting an offer if this is necessary to correctly calculate the cost and prepare a service model that reflects the Customer's actual needs.

§5 Order completion date

5.1 The completion date of a service depends on the type of service, the scope of cooperation, the quantity and type of goods, the availability of courier services and the information provided by the Customer.

5.2 For fulfillment and logistics services, deadlines may depend on the time of receiving goods, the time of receiving orders, the correctness of order data and operational arrangements between the parties.

5.3 Ecentrum Logistyczne makes efforts to perform services carefully, on time and in accordance with the agreed rules, while taking into account operational conditions and the nature of logistics processes.

5.4 The Customer acknowledges that fulfillment services depend on the timely delivery of goods, correct product identification, correct order data, availability of carriers and the Customer's cooperation in explaining irregularities or missing information.

5.5 If the Customer provides incomplete data or changes operational assumptions during cooperation, the completion date may change accordingly. Ecentrum Logistyczne informs the Customer about relevant circumstances where this is necessary for proper performance of the service.

§6 Prohibited items

6.1 The Customer may not provide goods whose storage, transport or sale is prohibited by law.

6.2 Prohibited items may include dangerous goods, illegal goods, goods requiring special permits not agreed with Ecentrum Logistyczne, goods that may pose a threat to people, property or other goods, and goods inconsistent with applicable regulations.

6.3 If the Customer wants to store or ship goods requiring special handling, additional protection, ventilation or other specific conditions, the Customer should inform Ecentrum Logistyczne before starting cooperation.

6.4 Ecentrum Logistyczne may refuse to accept goods if their nature, condition, documentation or legal status raises justified doubts or if the goods could endanger people, property, other goods, the warehouse or the carrier.

6.5 If prohibited or incorrectly declared goods are delivered, the Customer may be responsible for the consequences, costs and damage caused by providing such goods.

§7 Storage conditions

7.1 Storage conditions depend on the type of goods and the individual arrangements with the Customer.

7.2 Ecentrum Logistyczne provides warehouse space, organization of storage, order processing, packing and shipping according to the agreed service model.

7.3 The Customer is responsible for providing correct information about the goods, including information relevant to storage, safety, handling and transport.

7.4 If goods require non-standard storage conditions, this should be agreed before the goods are delivered to the warehouse.

7.5 The Customer should pack and describe goods delivered to the warehouse in a way that allows safe receipt and identification, unless the parties agree otherwise. Deliveries should be accompanied by information that allows the warehouse to connect the goods with the correct Customer and account.

7.6 Ecentrum Logistyczne may keep operational records of received goods, storage movements, order processing, packing, shipment and returns in order to maintain transparency and proper settlement of services.

§8 Delivery

8.1 Delivery and shipment services may be carried out through courier companies, postal operators, parcel locker networks or other logistics partners selected or accepted by the parties.

8.2 Delivery time may depend on the carrier, destination, selected service, order cut-off time and events beyond the control of Ecentrum Logistyczne.

8.3 The Customer should provide complete and correct shipment data. Incorrect or incomplete data may delay delivery or prevent shipment.

8.4 Ecentrum Logistyczne is not responsible for delays caused exclusively by the carrier, incorrect shipment data provided by the Customer, force majeure, customs procedures, recipient unavailability or other circumstances beyond the reasonable control of Ecentrum Logistyczne.

8.5 If the shipment requires additional documents, labels, special marking or specific handling, the Customer should inform Ecentrum Logistyczne before the order is processed.

§9 Payments

9.1 Payment rules, prices, settlement periods and the scope of paid services are determined individually or according to the price list applicable to the Customer.

9.2 Unless otherwise agreed, payment is made on the basis of an invoice or other accounting document issued by Ecentrum Logistyczne.

9.3 The price may depend on the scope of services, storage space, number of orders, type of packaging, additional services, returns, courier services and other operational factors.

9.4 If the Customer orders additional work or if non-standard activities are required, such activities may be settled separately according to the agreed terms or an individual valuation.

9.5 The Customer should pay amounts due within the time limit indicated on the invoice or in the agreement. Delay in payment may affect the scope or continuation of services if the parties do not agree otherwise.

§10 Complaints

10.1 Complaints may be submitted by email to biuro@ecentrumlogistyczne.pl or to another address indicated by Ecentrum Logistyczne.

10.2 A complaint should include data enabling identification of the Customer, a description of the matter, order or shipment details if applicable, and the expected method of resolving the complaint.

10.3 Ecentrum Logistyczne considers complaints within a reasonable time, taking into account the nature of the matter, the need to verify documents, warehouse records, carrier data or other operational information.

10.4 If a complaint requires information from a carrier, supplier, marketplace, payment operator or another external entity, the complaint handling time may depend on receiving such information.

10.5 The Customer should report irregularities as soon as possible after they are noticed. Quick reporting helps verify the matter, secure evidence and determine the actual course of the process.

§11 Withdrawal from the agreement

11.1 The right of withdrawal, if applicable, is exercised in accordance with generally applicable law and the individual terms of cooperation.

11.2 In the case of services performed for entrepreneurs, withdrawal rules may depend on the agreement between the parties and the nature of the service already performed.

11.3 If the matter concerns the return of goods, the Customer should contact Ecentrum Logistyczne and provide the data necessary to identify the shipment, order and goods.

11.4 If a service has already been performed in whole or in part, settlement of the performed part may be required according to applicable law and the terms agreed by the parties.

11.5 Return logistics may require prior arrangement of the address, method of shipment, marking of goods and information necessary to correctly register the return in the warehouse.

§12 Technical requirements

12.1 To use the Website, the User needs a device connected to the internet, an updated web browser, enabled cookies where required and access to email if the User wants to communicate electronically.

12.2 The Website may use scripts and external tools necessary for proper operation, analytics, security or communication.

§13 Privacy policy

13.1 Rules concerning personal data protection and cookies are described in the Privacy Policy above.

13.2 By using the Website, the User should read the Privacy Policy and the information on cookies.

§14 Out-of-court and court dispute resolution

14.1 The parties may seek to resolve disputes amicably before referring the matter to court.

14.2 Information on consumer rights and out-of-court dispute resolution methods may be available from competent public authorities and consumer protection institutions.

14.3 These provisions do not limit rights resulting from mandatory provisions of law.

§15 Final provisions

15.1 The Service Provider may amend these Terms and Conditions if required by changes in law, changes in the Website, changes in services or organizational changes.

15.2 The current version of the Terms and Conditions is published on the Website.

15.3 In matters not regulated herein, generally applicable provisions of Polish law apply.

15.4 If any provision of these Terms and Conditions proves invalid or ineffective, the remaining provisions remain in force to the extent permitted by law. The parties should then apply a valid provision that is closest to the economic and legal purpose of the invalid provision.

15.5 The use of headings in this document is intended to make the content easier to read and does not limit the meaning of the provisions contained in individual sections.

Complaints

A complaint should be sent to biuro@ecentrumlogistyczne.pl and should contain information that allows the matter to be identified and verified. If the complaint concerns logistics, fulfillment, a shipment, storage or packing, the message should include the order number, shipment number, company name, description of the irregularity and available supporting materials.

Ecentrum Logistyczne analyzes the complaint on the basis of available operational data, warehouse records, correspondence, carrier information and documents provided by the Customer. The answer is sent to the contact address used by the Customer or another address indicated in the complaint.

Withdrawal from the agreement (return)

If the matter concerns withdrawal from an agreement or return of goods, the Customer should contact Ecentrum Logistyczne before sending the goods. This allows the return to be properly identified, received and assigned to the correct order or company.

The return should be properly secured for transport. The Customer should include information allowing identification of the shipment and the reason for the return, if such information is necessary to handle the case.

Seller contact details:

Ecentrum Logistyczne, ul. Złota 75A/7, 00-819 Warsaw, NIP 869 201 43 17.

Email: biuro@ecentrumlogistyczne.pl. Phone: 575 464 146.